It#039;s not what you say, but how you say it

Published 12:00 am Thursday, October 31, 2002

I was standing in a local fast food restaurant the other day. It was during the lunchtime rush. I had ordered a sandwich and I was just waiting for it to get done.

A lady pushed up front to the counter and yelled that she wanted to see the manager. When the manager got there, she began yelling at him, saying that her order was taking forever and that the service was terrible.

It really wasn't that long of a wait. I was there before her and she got her food before me. I don't know if she was having a bad day, if she was hungry or if she is just always like that. Why not wait until after the big noon rush if you are impatient?

I don't know why people want to be rude to others. An employee that I know at that fast food place told me they had a bunch of new employees and that's why things were going slow.

It takes a while for someone to get trained and to know just how to do things. I wish these difficult people had to deal with themselves at their job. I think that everyone should have to work with the public at least one time in their lives so they could figure out how it feels to be on the receiving end of rudeness.

There are rude people anywhere there is something that is sold. Of course, someone is not going to be satisfied with the product or the people making the product.

It isn't like I'm saying you should never say anything. If they make your order wrong or take a little bit too long to make the order, what would it hurt to ask them what is going on nicely?

You know, people would get along much better if they would just be polite. Wouldn't you like for someone to cut you a break if you were new on a job or if you were running around like you had your head cut off because you had so much to do?

It is a different story if the employee is getting an attitude with you first. In that case the manager should be called.

I don't understand why people act rude. I always want people to like me, and I know that if I am rude to them they won't be.

I think the old adage is true: If you can't say something nice, don't say anything at all.

Santanna Casey is an intern and columnist for The Andalusia Star-News.