IRS: We’re working on glitch

Published 12:05 am Saturday, February 18, 2012

The IRS website has experienced a glitch in the “where’s my refund” feature. | Courtesy photo


Having trouble tracking your IRS tax refund?

You’re not the only one.

IRS officials said they expect to resolve the computer glitch in the next few days.

The glitch involves the “where’s my refund?” feature on the agency’s website.

Taxpayers going to the website to check the status of their refund, are getting this message: “We’re having some technical difficulties right now but expect to have this resolved soon. We apologize for the inconvenience.”

IRS officials said taxpayers who already received acknowledgments that their e-filed returns had been accepted should know their returns are being processed.

“We’re aware of the problem and are working to fix it,” said Dan Boone, IRS spokesman. “We want to assure taxpayers that even if the information posted online about their refund is incorrect, that does not affect processing of their tax return or the issuing of their refund.”

“We expect the vast majority of tax refunds to continue to be issued within the historical range of 10 to 21 days,” the IRS website says. “The IRS is taking steps to update information so that ‘where’s my refund’ has current information. The IRS apologizes for any inconvenience and will provide updated information as soon as possible.”

Local CPA Greg White said he had not heard of any complaints from clients about the matter.

Still, Facebook was cluttered with complaints from locals, who couldn’t tell when their return would be deposited into their accounts.

IRS officials reminded taxpayers it’s standard for them to check the status only 72 hours after e-filing, or four weeks after they mail the paper return.

Additionally, one will need to know their Social Security Number, filing status and exact refund amount in order to find out where their refund is.