Local GM dealer: We don’t have all the info on recall yet

Published 12:00 am Tuesday, May 6, 2014

A recall of more than 50,000 SUVs announced Saturday by General Motors should not cause much of an inconvenience for local motorists, according to officials at J.M. Jackson Chevrolet-Buick.

Johnny Jackson, owner of J.M. Jackson automotive in Andalusia, said the recall is so new, even dealers don’t have all of the information yet.

“They just announced the recall,” Jackson said Monday. “We don’t have all of the details yet, but we understand people should just need a simple software download to fix the problem.”

GM announced that, in all, 51,640 SUVs, including the 2014 Buick Enclave, Chevrolet Traverse and the GMC Acadia, fall under the recall due to fuel gauges that may produce inaccurate readings.

Jackson said GM will be contacting owners of the vehicles by mail in order to alert them of the problem, and will also provide his company with a list to help motorists who may still have problems finding out whether or not they are affected.

“We think we’ll have it in the next few days,” Jackson said. “So people can come by, and we can tell them if their vehicle is affected.”

According to GM officials, defective software may cause inaccurate readings that could cause a vehicle to run out of gas without warning.

Jackson said the process to fix the problem is completely free and should take less than an hour to complete.

“We have had other software updates that we have done from the manufacturers just because something new comes out, and I would say it usually takes about 30 minutes,” Jackson said. “No more than an hour. It should be a very easy repair.”

Jackson said customers in the Andalusia area can contact J.M. Jackson at 334.493.3527 and ask for Brock Ballard or Fred Boyett.