ARH adds electronic messaging system

Published 12:03 am Thursday, July 30, 2015

Special to the Star-News

Managing appointments is about to get a little easier for patients at Andalusia Regional Hospital’s Imaging Department. The hospital is launching an automated phone, email and text messaging system that reminds patients of their appointment time, allows them to quickly confirm or cancel the appointment, and notifies patients of important information such as suggested arrival time and preparation guidelines.

“Andalusia Regional Hospital is always looking for ways to enhance patient care and service,” said John Yanes, chief executive officer. “This tool is an easy, automated program that helps our patients, who are busy working and managing their daily lives, stay informed about their appointments and keep their healthcare top-of-mind. Our hope is that this is one meaningful tool we can offer patients to make their lives easier and healthier.”

Moving forward, patients of Andalusia Regional Hospital Imaging Department will be automatically registered for the messages, which include text, email or phone options. If the patient decides he or she does not wish to receive the messages, there will be an option to opt out.

The messages will confirm the appointment date, time and location; give patients an opportunity to confirm or cancel an appointment; and provide preparation information for specific tests, once the appointment is confirmed. It also can provide weather-closing alerts, annual exam notices, and other information related to the patient’s medical care. Furthermore, it can help ensure that critical tests physicians request for their patients are completed in a timely manner.